Masterclass · October 2026
Spare parts online with Salesforce B2B Commerce: from costs to rollout
Dealers and customers want to order spare parts and accessories themselves, at their prices and with real stock from the ERP. I show independently when Salesforce B2B Commerce fits, what it costs and what to decide before a partner builds.
- 5chapters
- 35articles
- DE · ENGerman and English
Deadlines
Deadlines that affect your store
Two new features and a hard deadline for your ERP interfaces. All three belong in the release plan of your store.
Chapters
Five chapters, from the decision to a running store
First whether B2B Commerce fits your spare parts business, then catalog, prices, checkout, ERP integration and rollout.
- Chapter 01:
Is B2B Commerce worth it?
What Salesforce B2B Commerce is, what it costs and when a portal or another shop system is enough. - Chapter 02:
Catalogue, search, entitlements
How product data, buyer groups and search work together so every dealer finds the right parts. - Chapter 03:
Prices, cart and checkout
Customer prices, request for quote, purchase order instead of card and fast reordering in the B2B store. - Chapter 04:
ERP integration
Which data flows between store and ERP, what is called live and who owns the order. - Chapter 05:
Agents, migration, rollout
Buyer Agent and Merchandising Agent, the path from Aura to LWR and rolling out to dealers in waves.
Articles
Articles in the masterclass, one question each
Each article answers a question that keeps coming up in store projects for manufacturers, sorted by topic.
Decision and costs 7 articles
When a store pays off, what it costs and which version you run.
- B2B Commerce or dealer portal: when a shop pays off
- B2B Commerce pricing: what the GMV model costs
- B2B webshop business case for manufacturers
- B2B Commerce buyer licences: who needs which one?
- B2B Commerce versions: Visualforce, Aura or LWR?
- Manufacturing Cloud Customer Portal: What to Show
- Salesforce Licences: Does Everyone Need a Full One?
Catalogue and search 6 articles
Who sees which product and how dealers find the right part.
- Buyer groups and entitlements: who sees which product
- B2B Commerce product data: PIM, ERP or Salesforce?
- B2B Commerce search: finding parts by part number
- One B2B store or several: countries, brands, dealers
- Spare parts shop: show only parts for each machine
- Spare parts by serial number: can an AI agent do it?
Prices and ordering 6 articles
Customer prices, request for quote, checkout on account and fast reordering.
ERP integration 8 articles
Which data comes live from SAP and who owns the order.
- B2B Commerce and SAP: which data flows where?
- Stock in the B2B store: live from the ERP or copied?
- B2B store orders to the ERP: who owns the order?
- Commerce extensions: custom code that survives updates
- Headless B2B Commerce: own frontend, Salesforce core
- Agentforce and SAP: order status through MuleSoft
- Legacy ERP without an API: can AI agents still help?
- Salesforce password integrations end in 2027: check now
Agents and rollout 8 articles
What the buyer and merchandising agents do and how the store reaches dealers.
- B2B Buyer Agent: ordering through WhatsApp and SMS
- Merchandising Agent: what it does for a parts catalog
- Prompt injection in dealer portals: protect Agentforce
- Multilingual Agentforce agents for export dealers
- Agentforce for distributor stock and replenishment
- Aura to LWR: migrating a B2B Commerce store
- B2B shop rollout to dealers: in which order?
- B2B shop KPIs: what to measure after go-live
Contact
Planning a B2B store on Salesforce?
A short conversation clarifies whether B2B Commerce fits your dealers, your prices and your ERP.
Book a call (opens Microsoft Bookings in a new tab)Pick a slot in my calendar via Microsoft Bookings. Prefer to write? Use the form and I’ll get back to you.
Rather talk right away? +49 221 98656758